An account is required to keep track of any orders you may place and any returns you open.
We have tried to keep the process as simple as possible and it doesn't require you to do any more than a simple checkout system would.

You can contact us by going to the Contact page and entering your question.

No you can't. To ensure your details are as secure as possible we only accept orders placed via our secure site.

Our website uses industry standard encryption to ensure your details are as secure as possible; for more information please visit our Security page

To return something please log into your account and select new return from the main page; for more information please read our Returns Policy

All our orders are sent via Royal Mail so delivery usually takes about 1-2 days; for more information please visit our Delivery page

If you are ordering 25 (less for more expensive items) or more of the same product then we should be able to offer you a better price; please contact us for more information.

We welcome all types of feedback whether it be good or bad, please visit our feedback page and enter your comments.

If you'd like your order sent to different addresses, you'll need to place a separate order for each address.

You can use a voucher or discount code to pay for all or part of your purchase depending on the type and value; enter the code found on the voucher or in the e-mail into the Discount Code box on the checkout page of our website.
The checkout page is one of the last stages so you will need to select all your items and enter your name and address before you can use it.

You can easily get a new password sent to you by visiting the login page and entering your e-mail address into the lost password box; a new password will then be sent to you via e-mail.

We accept all major credit and debit cards including PayPal, for more information visit the Payment Page.

Our site search works by searching the product names and descriptions for matching words so it will only return products which have all the words you have entered.
To get the best results start with a general word such as 'audio' or 'HDMI' and then add an extra word depending on what results are returned.

Placing an order is simple; to get started you need to find the items you're interested in purchasing and add them to your basket by clicking the Add to Basket button which is next to the product price.

When you have everything in your basket you then need to choose how you're going to checkout.
If you have a Google account and have made a purchase using Google Checkout before it is probably easier clicking the Google Checkout button and from there on it should be fairly familiar.
If you haven't used Google Checkout before or have no idea what the bit above means then click on the 'Proceed to Checkout' button.

It you have an account with us please login using your existing details or enter your postcode and click on Find Address.
You will then need to fill in the rest of the form providing us with your name, e-mail address and a password; once this is done you will be at the checkout page.

The checkout page is your last opportunity to review and confirm your order, if you're happy you can click the box confirming you agree to our terms and conditions and then click the Purchase button.
You will then be taken to another secure website run by the Royal Bank of Scotland where you can enter your card details.

Once your payment details have been entered and confirmed you will be returned to our website where an order confirmation will be displayed, you will also be e-mailed an order confirmation.

Everything we sell comes with a 1 year warranty. If your product breaks due to a manufacturing fault during this time we will either repair or replace it free of charge.

You can view the status of your order at anytime by logging into our website and selecting the order, alternatively you can follow the link in the order confirmation e-mail.

The order page will display the status of your order such as 'waiting to be dispatched' or 'order dispatched'. If your order was sent via a tracked service such as Royal Mail Recorded Delivery or Special Delivery the tracking number will be displayed and you can then use this to track the status of your order further.

If a mobile number is entered order updates and return updated will be communicated via text message as well as e-mail

The address name option allows you to attach a descriptive name to each of your addresses.
This should be something like Home address, Work Address, Parents Address, etc...

If you have more than one address these names will be displayed to you on the checkout page so you can choose your desired delivery address.

This option allows you to stay logged into our website for 1 month.

Selecting this option places a small cookie (text file) on your computer which allows our website to automatically log you in whenever you return.
The cookie doesn't store any personal information beyond your e-mail address and cannot be read by anyone else; you can delete it at any point by using the logout link at the top of our website.

Occasionally we send out e-mails detailing special offers, new products or other important information

You can unsubscribe at any point either by following the link in a newsletter e-mail or by logging into your account.

If you have a BFPO post code please enter it in the form "BFPO 1234" (without the quotation marks).

Currently the only difference is the ability to generate a quote and pay by cheque.
Business customers can generate a quote rather then paying for their goods immediately, this can be used for getting approval for an order or to simply show to a colleague. Business customer can also pay by cheque, this will need to be posted to us along with a valid quote.

If you are a business customer you can set you account as a business account by entering a company name during registration or by logging to your account and choosing business customer.

Please select the most relevant type of question from the list. If your contacting us about an existing order make sure you select Order Enquiry or if there is a problem with the website select Website Problem

Please make sure this is correct as it will speed up the processing of your question.

When you place an order and before it is processed you have the opportunity to place it on hold, this prevents it from being processed and dispatched. This can be used if you need time to contact us to check something or to cancel your order.

Please remember to remove the order hold otherwise your order wont get processed.

You need to select the PayPal Express Checkout option on the basket page.