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Why do I need to create an account to place an order?
An account is required to keep track of any orders you may place and any returns you open.
We have tried to keep the process as simple as possible and it doesn't require you to do any more than a simple checkout system would.
We have tried to keep the process as simple as possible and it doesn't require you to do any more than a simple checkout system would.
I have forgotten my password, what do I do?
You can easily get a new password sent to you by visiting the login page and entering your e-mail address into the lost password box; a new password will then be sent to you via e-mail.
Why do you want my mobile number?
If a mobile number is entered order updates and return updated will be communicated via text message as well as e-mail
What is an address name?
The address name option allows you to attach a descriptive name to each of your addresses.
This should be something like Home address, Work Address, Parents Address, etc...
If you have more than one address these names will be displayed to you on the checkout page so you can choose your desired delivery address.
This should be something like Home address, Work Address, Parents Address, etc...
If you have more than one address these names will be displayed to you on the checkout page so you can choose your desired delivery address.
What is the stay logged in option?
This option allows you to stay logged into our website for 1 month.
Selecting this option places a small cookie (text file) on your computer which allows our website to automatically log you in whenever you return.
The cookie doesn't store any personal information beyond your e-mail address and cannot be read by anyone else; you can delete it at any point by using the logout link at the top of our website.
Selecting this option places a small cookie (text file) on your computer which allows our website to automatically log you in whenever you return.
The cookie doesn't store any personal information beyond your e-mail address and cannot be read by anyone else; you can delete it at any point by using the logout link at the top of our website.
What is your newsletter?
Occasionally we send out e-mails detailing special offers, new products or other important information
You can unsubscribe at any point either by following the link in a newsletter e-mail or by logging into your account.
You can unsubscribe at any point either by following the link in a newsletter e-mail or by logging into your account.
How do I enter a BFPO box number?
If you have a BFPO post code please enter it in the form "BFPO 1234" (without the quotation marks).
What is the difference between a business customer and a normal customer?
Currently the only difference is the ability to generate a quote and pay by cheque.
Business customers can generate a quote rather then paying for their goods immediately, this can be used for getting approval for an order or to simply show to a colleague. Business customer can also pay by cheque, this will need to be posted to us along with a valid quote.
If you are a business customer you can set you account as a business account by entering a company name during registration or by logging to your account and choosing business customer.
Business customers can generate a quote rather then paying for their goods immediately, this can be used for getting approval for an order or to simply show to a colleague. Business customer can also pay by cheque, this will need to be posted to us along with a valid quote.
If you are a business customer you can set you account as a business account by entering a company name during registration or by logging to your account and choosing business customer.
