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Can I place my order over the phone?
No you can't. To ensure your details are as secure as possible we only accept orders placed via our secure site.
I want to place a bulk order, can I get a better price?
If you are ordering 25 (less for more expensive items) or more of the same product then we should be able to offer you a better price; please contact us for more information.
How do I place an order?
Placing an order is simple; to get started you need to find the items you're interested in purchasing and add them to your basket by clicking the Add to Basket button which is next to the product price.
When you have everything in your basket you then need to choose how you're going to checkout.
If you have a Google account and have made a purchase using Google Checkout before it is probably easier clicking the Google Checkout button and from there on it should be fairly familiar.
If you haven't used Google Checkout before or have no idea what the bit above means then click on the 'Proceed to Checkout' button.
It you have an account with us please login using your existing details or enter your postcode and click on Find Address.
You will then need to fill in the rest of the form providing us with your name, e-mail address and a password; once this is done you will be at the checkout page.
The checkout page is your last opportunity to review and confirm your order, if you're happy you can click the box confirming you agree to our terms and conditions and then click the Purchase button.
You will then be taken to another secure website run by the Royal Bank of Scotland where you can enter your card details.
Once your payment details have been entered and confirmed you will be returned to our website where an order confirmation will be displayed, you will also be e-mailed an order confirmation.
When you have everything in your basket you then need to choose how you're going to checkout.
If you have a Google account and have made a purchase using Google Checkout before it is probably easier clicking the Google Checkout button and from there on it should be fairly familiar.
If you haven't used Google Checkout before or have no idea what the bit above means then click on the 'Proceed to Checkout' button.
It you have an account with us please login using your existing details or enter your postcode and click on Find Address.
You will then need to fill in the rest of the form providing us with your name, e-mail address and a password; once this is done you will be at the checkout page.
The checkout page is your last opportunity to review and confirm your order, if you're happy you can click the box confirming you agree to our terms and conditions and then click the Purchase button.
You will then be taken to another secure website run by the Royal Bank of Scotland where you can enter your card details.
Once your payment details have been entered and confirmed you will be returned to our website where an order confirmation will be displayed, you will also be e-mailed an order confirmation.
Do your products come with a warranty?
Everything we sell comes with a 1 year warranty. If your product breaks due to a manufacturing fault during this time we will either repair or replace it free of charge.
What is the Order Hold option for?
When you place an order and before it is processed you have the opportunity to place it on hold, this prevents it from being processed and dispatched. This can be used if you need time to contact us to check something or to cancel your order.
Please remember to remove the order hold otherwise your order wont get processed.
Please remember to remove the order hold otherwise your order wont get processed.
